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Proven Results

Real Deployments. Real Numbers. Real Clients.

A record of engagements across the UK, Gulf, and North America — what the challenge was, how SharpField approached it, and what the client measured afterward.

1,200Devices Deployed
38Sites Under Management
99.7%Uptime Achieved
62%IT Cost Reduction
Filter by region All Regions UK Gulf & Middle East
Hardware Deployment Field Support Engineers United Kingdom

Enterprise-Wide Laptop Refresh Across 14 UK Sites for a Financial Services Firm

1,200Devices Deployed
5.5 wksDelivered Ahead of Schedule
0Business Hours Lost
100%GDPR Compliant Disposal

The Challenge

NovaCorp Finance needed a full hardware refresh of 1,200 laptops across 14 sites spanning London, Manchester, Birmingham, Leeds, and Edinburgh — inside a tight 6-week window with minimal disruption to operations.

  • 1,200 devices across 14 sites
  • Zero tolerance for operational downtime
  • Legacy data migration required on every device
  • Previous vendor had failed to deliver on time

Our Approach

SharpField deployed a dedicated project manager and 22 field engineers across all 14 sites. Devices were pre-imaged and configured at our UK staging facility before rollout.

  • Pre-deployment imaging & configuration at staging facility
  • Phased site rollout to minimise disruption
  • Same-day data migration & user handover
  • Old device collection, tagging & ITAD processing
  • Daily progress reporting to client stakeholders
Dell Latitude 5540 Microsoft Intune Blancco Erasure (NIST 800-88) IT Procurement Project Management

"SharpField came in after our previous vendor failed to deliver. They mobilised a full team within 48 hours, managed the entire rollout flawlessly, and completed the project ahead of schedule. The level of professionalism and communication was exceptional throughout."

David Harrington
IT Director, NovaCorp Finance
Managed IT Services IT Support Gulf & Middle East

Full Managed IT Services Deployment for a Multi-Site Retail Group Across UAE & Saudi Arabia

38Sites Under Management
99.7%Uptime Achieved
62%Reduction in IT Costs
4 hrMax Response Time

The Challenge

Gulf Retail Group ran 38 retail locations across the UAE and Saudi Arabia with fragmented IT support — multiple vendors, inconsistent SLAs, no central monitoring, and uncontrolled costs.

  • 38 retail sites across 2 countries
  • No centralised monitoring or visibility
  • Multiple disconnected IT vendors
  • Frequent POS and network outages causing revenue loss

Our Approach

SharpField consolidated all IT support under a single managed services contract, deploying RMM across all 38 sites with a dedicated Gulf helpdesk and regional field engineers.

  • Full RMM deployment across all 38 sites
  • Dedicated Gulf region helpdesk L1-L3
  • 4-hour SLA field engineer response
  • Monthly IT governance reports
  • Vendor management & licence consolidation
Managed IT Services IT Support & Helpdesk Field Support Engineers Network Support WiFi Survey & Remediation 24-Month Retainer

"Before SharpField we were dealing with three different IT vendors, constant outages, and no visibility into what was happening across our stores. Within 60 days of going live, our IT issues dropped dramatically. For the first time our IT is actually working for us."

Layla Al-Rashidi
COO, Gulf Retail Group

How We Work

The Same Approach, Every Engagement

Every case study above followed the same underlying pattern — understand the operational problem first, then build the delivery plan around it.

01

Scope the Real Problem

We start with the operational constraint — downtime tolerance, compliance requirements, timeline — not just the technical task.

02

Build a Delivery Plan

Project manager assigned, engineers sourced regionally, and a phased rollout plan built around your operating hours.

03

Execute With Visibility

Daily or weekly progress reporting to client stakeholders throughout, so there are no surprises at handover.

04

Document the Outcome

Completion reporting, certificates where applicable, and a clear record of what was delivered against what was scoped.

FAQ

Common Questions

What people usually ask before requesting a similar engagement.

Yes — this is the exact scenario in our NovaCorp Finance engagement, where SharpField mobilised a full team within 48 hours after a previous vendor missed deadlines.

Yes. The Gulf Retail Group engagement consolidated IT support across 38 sites spanning the UAE and Saudi Arabia under a single managed services contract.

In the NovaCorp Finance case, a full project team and field engineers were mobilised within 48 hours of engagement. Timelines depend on project scope and region.

The NovaCorp Finance and Gulf Retail Group case studies reflect real engagement figures supplied by SharpField. Confirm current figures and consent before republishing.

Related

Explore the Services Behind These Results

IT Services

Managed IT Services

The service behind the Gulf Retail Group engagement — full-stack outsourced IT management.

 IT Services

Hardware Deployment Services

The service behind the NovaCorp Finance laptop refresh — staged, phased, multi-site rollouts.

 About SharpField

About Us

More on who SharpField Global is and how the company approaches global IT delivery.

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