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Proven Results

Client Case Studies

Real engagements. Real outcomes. See how SharpField Global has delivered measurable results for enterprise clients across the UK, Gulf, and North America.


Enterprise-Wide Laptop Refresh Across 14 UK Sites for a Financial Services Firm

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The Challenge

NovaCorp Finance required a full hardware refresh of 1,200 laptops across 14 sites spanning London, Manchester, Birmingham, Leeds, and Edinburgh — within a tight 6-week project window with minimal disruption to business operations.

  • 1,200 devices across 14 sites
  • Zero tolerance for operational downtime
  • Legacy data migration required on each device
  • Previous vendor had failed to deliver on time

Services Delivered

  • Hardware Deployment
  • Field Support Engineers
  • IT Asset Disposal (ITAD)
  • IT Procurement
  • Project Management
SharpField

Our Approach

SharpField Global deployed a dedicated project manager and 22 field engineers across all 14 sites. Devices were pre-imaged, configured, and staged at our UK logistics centre before deployment.

  • Pre-deployment imaging & configuration at staging facility
  • Phased site rollout to minimise disruption
  • Same-day data migration & user handover
  • Old device collection, tagging & ITAD processing
  • Daily progress reporting to client stakeholders

Technology Used

    • Dell Latitude 5540 laptops
    • Microsoft Intune deployment
    • Blancco data erasure (NIST 800-88)

100%
GDPR Compliant Disposal

"SharpField came in after our previous vendor failed to deliver. They mobilised a full team within 48 hours, managed the entire rollout flawlessly, and completed the project ahead of schedule. The level of professionalism and communication was exceptional throughout."

David Harrington — IT Director, N*******p Finance

1,200
Devices Deployed

5.5wks
Delivered Ahead of Schedule

0
Business Hours Lost

Full Managed IT Services Deployment for a Multi-Site Retail Group Across UAE & Saudi Arabia 

Managed IT ServicesIT Support🇦🇪 Gulf & Middle East 

The Challenge

Gulf Retail Group operated 38 retail locations across the UAE and Saudi Arabia with fragmented IT support — multiple vendors, inconsistent SLAs, and no central monitoring or reporting. IT costs were uncontrolled and downtime was impacting sales.

  • 38 retail sites across 2 countries
  • No centralised monitoring or visibility
  • Multiple disconnected IT vendors
  • Frequent POS and network outages causing revenue loss

 Our Approach

SharpField Global consolidated all IT support under a single managed services contract. We deployed RMM (Remote Monitoring & Management) across all 38 sites, established a dedicated Gulf helpdesk, and assigned regional field engineers to each cluster of stores.

  • Full RMM deployment across all 38 sites
  • Dedicated Gulf region helpdesk L1–L3
  • 4-hour SLA field engineer response
  • Monthly IT governance reports
  • Vendor management & licence consolidation

Services Delivered

  • Managed IT Services
  • IT Support & Helpdesk
  • Field Support Engineers
  • Network Support
  • WiFi Survey & Remediation

Contract Value

  • 24-month managed services retainer
  • Fixed monthly fee — all-inclusive
  • Quarterly strategic IT reviews

✽  Project Results

38
Sites Under Management

99.7%
Uptime Achieved

62%
Reduction in IT Costs

4hr
Max Response Time


  • "Before SharpField we were dealing with three different IT vendors, constant outages, and no visibility into what was happening across our stores. Within 60 days of going live, our IT issues dropped dramatically. For the first time our IT is actually working for us."
    Layla Al-Rashidi — COO, Gulf Retail Group